Overview
This privacy policy explains how Your Better Home, YBH, collects, uses, stores and protects your personal data when you visit yourbetterhome.shop or place an order with us. It is written to align with the Digital Personal Data Protection Act, 2023. YBH is operated by an individual seller, Sumeet Karwa, based in India.
Data we collect
- Contact details: name, email address, phone number and shipping or billing address.
- Order details: products purchased, order value and order history.
- Payment information: your payment is processed by our payment partner. We do not store your full card, UPI or bank details on our servers.
- Technical data: IP address, browser type, device information and cookies, collected automatically when you browse the site.
Why we collect it
- To process, dispatch and deliver your order.
- To respond to questions, complaints and support requests.
- To send order updates, and, only with your consent, offers and newsletters.
- To improve the site and prevent fraud or misuse.
How long we keep it
We keep order and contact data for as long as needed to fulfil the order, handle any returns or complaints, and meet our legal and tax record keeping obligations. Data that is no longer needed for these purposes is deleted or anonymised.
Who we share it with
We share personal data only where necessary to run the store: with our payment gateway to process payments, with courier and logistics partners to deliver orders, and with service providers who help operate this website. We do not sell your personal data to third parties.
Cookies
The website uses cookies to keep your cart working, remember your preferences and understand how the site is used. You can control or disable cookies in your browser settings, though some parts of the site may not work as well as a result.
Your rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Ask what personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to delete your personal data, subject to any legal or accounting requirements that require us to keep certain records.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, email support@yourbetterhome.shop with your request. We will respond within a reasonable time and in any case within the timelines set out under the Act.
Data security
We take reasonable technical and organisational steps to protect your data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Grievance officer
For any privacy related concerns, contact our grievance officer.
- Name: Sumeet Karwa
- Email: support@yourbetterhome.shop
- Phone: +91 87998 15450
- Address: Plot 94, Sector 94, Nigdi, Pimpri Chinchwad, Pune, Maharashtra 411044
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or in the law. The updated version will be posted on this page.