Cancellations
You can cancel an order free of charge at any time before it has been dispatched. To cancel, email support@yourbetterhome.shop with your order number as soon as possible. Once an order has been dispatched, it can no longer be cancelled and falls under the return process below.
Returns
We accept returns within 7 days of delivery. To be eligible for a return, the product must be unused, in its original packaging, with all tags and accessories included. To start a return, email support@yourbetterhome.shop with your order number and the reason for the return. We will confirm the return and share the next steps.
Damaged or wrong item
If a product arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery at support@yourbetterhome.shop with your order number and photos of the item. We will arrange a replacement or a refund.
Refunds
Once we receive and inspect a returned item, we will process the refund to your original payment method within 7 business days. Depending on your bank or payment provider, it may take a few additional days for the refund to reflect in your account.
Payments and refund methods
Payments on yourbetterhome.shop are processed through a secure third-party payment gateway and can be made by credit or debit card, UPI, net banking or wallet, depending on what is available at checkout. Refunds are issued to the same payment method used for the original order. We do not issue cash refunds.
Items that cannot be returned
Products that have been used, installed, damaged after delivery, or returned without original packaging cannot be accepted for return. Any such exceptions specific to a product will be mentioned on the product page.
Questions
For any question about a cancellation, return or refund, write to support@yourbetterhome.shop with your order number.